Transform customer service into a strategic function, and reap benefits far exceeding investments. Why settle for passive service? Make a business case for ramping up operations-and get the tools for making it pay off. Strategic Customer Service draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach you how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line. It is a strategic process for providing value-added services to the. The process might be short term or long term. Getting Your Message Across 1.1 The Tone of Your Delivery 1.1.1 Keeping Pace 1.1.2 Pump Up the Volume, or Down 1.1.3 Paint with Inflection 1.1.4 Levels of Intensity 1.1.5 Watch Your Attitude 1.2 What Gestures Can Say 1. The process results in addition of value to the product or. Getting Your Message Across Skip Unit 1s navigation links 1. Tap opportunities to cross-sell and up-sell Customer service is a process which takes place between the buyer, seller, and a third party.Discretion and flexibility should be exercised in prioritising all complaints. reasonable time to collect information and produce a balanced response. This should be used for most complaints with individual customers, as this allows a. Complete guidelines and case studies explain how to: The SLA requires a response to the customer. This invaluable resource distills decades of research on the impact of great versus mediocre service. Strategic Customer Service is a data-packed roadmap that shows you how. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. podcasts, magazines & more all on Scribd, the leading digital library. 100 (4) 100 found this document useful (4 votes) 433 views 74 pages. A Pawp membership puts pet care in your pocket with 24/7 unlimited, on-demand. The typical service model is riddled with holes. Customer Service - Free download as Powerpoint Presentation (.ppt), PDF File (.pdf), Text File (.txt) or view presentation slides online. When customers complain, employees respond. Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.
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